With Governor Abbot announcing a phased plan to reopen Texas following the COVID-19 pandemic, as an essential business, the decision has been made to re-open our doors on Monday, May 11th to care for patients and support our communities.

With the health of patients being the number one priority, key protocols remain in place for in-person appointments and virtual Tele Audiology appointments are encouraged where possible.

The in-office protocols are as follows:

#1 – Heightened Sanitation Protocols

Between appointments, additional time has been scheduled to thoroughly clean all surfaces and ensure each patient is entering a sterile environment.

This includes all surfaces from door handles, chairs and any equipment using Cavicide.

#2 – Hand Washing on Arrival

All patients must wash their hands upon arrival before entering our office as clearly marked on the office door. Hand Sanitizer is also required as soon as you enter the offices.

#3 – Pre-Appointment Screening

In the same way that our teams health is being monitored daily through temperature checks and routine hand sanitation, you are kindly ask to reschedule your appointment if you have had a fever or cough.

#4 – Disposable Gloves & Face Masks

To protect you, our team are using disposable gloves and face masks for appointments to give you peace of mind and ensure your health is the overall priority

#5 – Minimum Company for Appointments

You’re kindly asked to bring a maximum of one person with you for your appointment, and ideally visit alone if possible.

Although it’s been classed as safe for patients to now visit our offices, your health is our key priority.

Please do not turn up without a scheduled appointment, and if you need any help, supplies or support, then please call 409-227-0284

Thank you for continuing to trust us with your hearing healthcare, we look forward to seeing you soon.

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Dr. Joni A. Ruiz AuD

Dr. Joni A. Ruiz AuD

Dr. Joni Ruiz is the owner and doctor of audiology at Big Thicket Hearing Aids and Audiology. She earned her doctorate of audiology in 2009 from Lamar University in Beaumont, TX. Selected for a prestigious fourth-year externship at Walter Reed Army Medical Center in Washington, D.C., Dr. Ruiz has more than ten years’ experience as an audiologist. She has a heart for patient-centered care. At her hearing care practice, she performs comprehensive diagnostic audiological evaluations, provides aural rehabilitation to her patients and their loved ones, dispenses state of the art hearing aids, and manages the care of said devices for their life. Dr. Ruiz is dedicated to patient education regarding hearing loss, hearing protection, and hearing aid selection.
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