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Very personable, straight up. Very informative through the process. Highly recommend you make yourself an appointment.

The experience with Joni and Big Thicket was a pleasant one. The group tended to my needs professionally and with courtesy. Ingredients for Great Customer Service. I' ve personally had a hearing deficit for 64 years, and one that i believe im somewhat knowlegable. The service was super and the product cant say enough. The Resound unit i looked at gave me freedom to make adjustments on the fly so to speak. And the adjustments were at a push of a button through my cell phone. The experience all the way around with Joni, Big Thicket Hearing and the Resound product was great.....two thumbs up and 5 stars.

Joni Ruiz is amazing at what she does. She listens to your issues and works hard to find a solution. She is both professional and caring! The facility is beautiful with easy parking and access.

Dr. Joni Ruiz is truly one of a kind - caring, patient, and very thorough! She listens to your concerns, and takes her time to answer any questions you have. I have seen her expertise in treating all ages: my young daughter, my husband, and also my mother. Each of them were given the level of attention and assistance needed.
I highly recommend Dr. Ruiz for all of your Audiological and Hearing needs.

Absolutely the best!!! Even highly recommended by our "ENT" Dr. ❣️❣️ Great for my 96yo Mom to go to & not have to go into her ENT Dr.. Excellent professional care !!