From John Ballard. Using wife's page due to my not having a FB page. I got my hearing aids when Dr. Joni was with a large medical group. When she left that office, it took me a while to find her again. When she started Big Thicket Aids and Audiology I luckily found out this was her... read moreFrom John Ballard. Using wife's page due to my not having a FB page. I got my hearing aids when Dr. Joni was with a large medical group. When she left that office, it took me a while to find her again. When she started Big Thicket Aids and Audiology I luckily found out this was her new business. Before I initially found Dr. Joni, I had worked with a few other Audiologists but was not happy with any of them. When I accidentally found her I thought, FINALLY, I found who I was looking for. She even took over the support and adjustments of my hearing aids, even though I had gotten them through the office she worked with before. I was having trouble with rechargeable batteries and she even got me upgraded to a new set with much better batteries and better aids. I carry a handful of her business cards and hand them out to friends when I find out they are needing hearing aids. Dr. Joni has treated me like a person, with concern and genuine care for me as a patient. I'm hooked for as long as she is somewhere I can drive to. read less

Service was good. Tell you what you need to know. Very clean place.

Dr. Ruiz has been my audiologist for over five years. In that time I have had medical issues (heart attack, stroke,...) that altered my hearing. In each instance the good doctor came to my aid. I believe the good Lord sent her to me and I have been blessed by her knowledge, her skill, her compassion, and I have... read moreDr. Ruiz has been my audiologist for over five years. In that time I have had medical issues (heart attack, stroke,...) that altered my hearing. In each instance the good doctor came to my aid. I believe the good Lord sent her to me and I have been blessed by her knowledge, her skill, her compassion, and I have been blessed with her friendship. I do not think you will find such a concerned and caring servant anywhere.
If you, or a loved one, feel your hearing has changed, I encourage you to setup an appointment with Dr. Ruiz.
She may change your life as much as she has mine. read less

Excellent service,and quality products, not only the best audiologist in Hardin County, but the only Audiologist in Hardin County. Serves veterans far better than the VA ever thought of. Dr. Joni Ruiz did her residency at Walter Reed and developed a admiration and dedication to America's fighting men and women.

Joni Ruiz is amazing at what she does. She listens to your issues and works hard to find a solution. She is both professional and caring! The facility is beautiful with easy parking and access.