As Big Thicket’s hearing care experts, nothing matters more than the health and wellbeing of our patients and community.

With the challenges being presented by COVID-19 and based on recommendations by the CDC, an immediate four-step protocol has been put into place to ensure the safety of you and other patients.

#1 – Hand Washing on Arrival

All patients must wash their hands upon arrival before entering our office as clearly marked on the office door. Upon entering, all patients must then use the provided hand sanitize

#2 – Minimum Company for Appointments

You’re kindly asked to bring a maximum of one person with you for your appointment, and ideally visit alone if possible as we are limiting our waiting room to one person to ensure social distancing is in effect.

#3 – Thorough Cleaning Between Appointments

Between appointments, additional time has been scheduled to thoroughly clean all surfaces and ensure each patient is entering a sterile environment

#4 – Please Ensure You’re in Good Health

In the same way that our team’s health is being monitored daily through temperature checks and routine hand sanitation, you are kindly asked to reschedule your appointment if you have had a fever or cough, or have traveled out of the country during the past two weeks.

We are here for you during these challenging times, and you can reach us on our ‘Hearing Health Hotline’ at (409) 751-2590

If you have any questions, need any help or require any support – we are here for you.